Dear %%Salutation%% july 2009

Welcome to the July Edition of The Vibe

ADSL2+: Expansion of the BroadbandNext Network


EFTel is excited to announce the release of an additional 13 BroadbandNext exchanges across Victoria, bringing the total number of ADSL2+ enabled BroadbandNext exchanges to 73. These updates have also culminated in EFTel becoming 6th largest Broadband infrastructure provider in Australia.


EFTel's BroadbandNext network aims to promote greater competition in the Australian Broadband marketplace by allowing us to provide rock solid network reliability, higher speeds, lower prices and generous download limits. This is just part of our ongoing commitment to improve the value of our services for all of our loyal customers.

Bundle your Broadband and Save!



For a limited time only, we are offering a special discount to EFTel broadband customers that are not currently signed up to Speak, EFTel's home telephone service:
$10 off your monthly line rental for the first five months!


EFTel's Speak plans offer great value line rental and local calls, plus national, international and fixed-line to mobile calls from your home phone line.


Not only will you make great savings with EFTel's competitive call rates and caps, but you can save even more with EFTel's generous bundled discount! Switch your home phone to an EFTel Speak plan and you will save up to $20 per month on your monthly broadband price!


To benefit from this exclusive offer, please call 1300 852 424 and press '4' to speak to a friendly EFTel sales representative.


For further details regarding our Speak services, please visit EFTel's Speak web page. 


EFTel broadband - most common questions answered

We've put together a list of some of the most common customer enquiries received by our support and accounts departments to help you manage your EFTel service(s).

Support

Q: Is there a quick fix that I can try before I contact support regarding my broadband connection?

A: Yes, before contacting us with a technical issue regarding your service, always try this simple test -   turn off the power to your modem for 15 minutes and then turn it back on. Approximately 80% of connection issues are resolved by performing this simple test.

Q: I am receiving an error from MyAccount and/or Webmail. What is the best way to report this error?

A: The most effective way to report an error is to take a screen shot of the error and email it to us as an email attachment.  Click here for steps on how to do this.

Accounts

Q: I have a new credit card. How do I update my credit card details through MyAccount?
A:
  1. Login to MyAccount (click here for how to login).
  2. Click on your broadband service description on the left hand menu.  A new menu will appear.
  3. Click on the ‘Change payment details' icon.
  4. Select ‘Update credit card details' and click 'Go'.
  5. Enter your new card details and follow the prompts until your credit card change has been confirmed.
Q: How do I make a one-off payment via MyAccount?
A:
  1. Login to MyAccount (click here for how to login). 
  2. Click on the 'Make Payment' icon.
  3. Work your way through the payment wizard, clicking on 'Next' once you have completed each step.
Our FAQ section also includes answers to these general enquiries:

How do I setup auto-payment through MyAccount?
How do I login to MyAccount?
How do I access my emails from another computer or from overseas?
How do I add extra email addresses to MyAccount?
What does bundle mean?

 
If you have an enquiry which is not covered by our FAQ section, please call 1300 550 550 and select '2' for technical support or '3' for accounts. If you have any questions you would like us to add to our FAQ section, please email your suggestion to feedback@eftel.com.au.
 

Know your Standard Form of Agreement



Did you know that as an EFTel customer you can request a copy of your Standard Form of Agreement at any time?

Our Standard Form of Agreement is the agreement between you and EFTel that outlines our responsibilities to each other. If you do not have time to read the entire document, we have also created a summary which contains what we believe to be the most important points.

If you would like to view the Standard Form of Agreement, the latest version is always available on our website. Visit http://www.eftel.com.au/ and click on the ‘Terms and Conditions' link at the bottom of any page.

If you would like us to email you a copy of our Standard Form of Agreement or if you have any further queries, please email feedback@eftel.com.au.


Tread lightly Green Initiative - Paper trail


Thank you for your overwhelming response to our Tread lightly green initiative campaign to save paper and conserve energy through the associated print production processes.

Over 500 customers have already opted for email only invoices and we are hoping to see this number over 1000 very soon!  You can make a difference - switch to email only invoices today! Click here for more information.

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telephone: 1300 550 550 | sales@eftel.com.au | helpdesk@eftel.com.au | accounts@eftel.com.au
Please e-mail your feedback to feedback@eftel.com.au
This newsletter is for general information purposes only. It is not advice. You should make your own independent inquiries before you make any decision. Eftel does not accept any responsibility for your reliance upon this information. This newsletter may contain links to external websites which are not under Eftel's control. Eftel does not necessarily endorse the views expressed on these sites, nor does it provide any warranties in relation to their content.